1. I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1 to 3 business days of processing time for your order to be prepared and shipped out through our U.S. fulfillment network.
2. HOW LONG IS THE SHIPPING TIME?
Average Delivery Time: 3 – 7 business days.
There are circumstances that are out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
3. CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order within 24 hours of placing it for the cancellation to be applied. If the item has already shipped, you will need to follow our return process once it arrives. Simply send us an email at support@dylmon.com with the subject line “CANCEL”.
4. I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours before the order is processed.
5. MY ITEM ARRIVED DAMAGED
We do ship every item with care. If your product happens to arrive damaged due to transit mishandling, please contact us at support@dylmon.com with:
Your order number.
A picture of the damaged product.
Once received, we’ll be happy to send out a replacement free of charge.
6. I HAVE A QUESTION THAT WASN’T ANSWERED, CAN YOU PLEASE HELP?
If we still haven’t managed to answer your question, please feel free to contact our support team at support@dylmon.com and we will do our best to reply within 24 hours 🙂
